1. WEBSITE PERMITTED USE

Epic Architecture prohibits the use of the Website or any of its functionalities, features and content, in any manner other than expressly indicated. You agree to use the Website and Services responsibly and to comply with any applicable laws and regulations. You agree you must not interfere with or disrupt the platforms, servers or networks connected to the Website. You agree you may not use the Website or Services for any purpose that is unlawful or to solicit the performance of any illegal activity or other conduct that infringes Epic Architecture’s rights or the rights of others.

You may not use the Website or Services, or any part of them, for any commercial purpose or for the benefit of any third party, including but not limited to incorporating, modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting or distributing in any manner or medium (including by email or other electronic means) any content or additional information accessed or purchased through our Services, or any other communications provided by us for your personal use, or in a manner not permitted by the Terms and Conditions.

2. SERVICES

Disclaimer
Our Website aims to offer and provide you with information about our Services including our Website services (Services). The information, content and material contained in or made available through the Website and Services are provided for general information purposes only. None of the content on this Website represents or warrants that the Services are appropriate or effective for you.

 To the extent that we provide any explicit or implied recommendations of any Services, such recommendations are only general and not specific to any situation. The information we provide are this Website is not intended to be a substitute for professional financial, legal or building and construction advice.

All information provided by us is provided in good faith, though we make no guarantees of any specific results or outcome from the use of the Website. We derive our information from sources that we believe to be accurate and up to date as at the date of publication, however, we do not make any representations or warranties that the information we provide is reliable, current or complete at all times. Your reliance on any of the information on this Website is solely at your own risk, and we make no guarantees as to the suitability, outcome or results.

Our Services, subject to any formal agreement we have with you, may be subject to change without notice. We reserve the right at any time and without notice to modify or discontinue any Services and we shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any Services. Subject to law, we reserve the right to limit the sale of our Services to any person, region, or jurisdiction. All descriptions of our Services and pricing on our Website are subject to change at any time without notice, at our sole discretion.

Testimonials, Endorsements and Affiliates
Testimonials (visual and written) and any publicity materials displayed on our Website are examples of real experiences and opinions of people's experiences with us, our Website and/or Services, and are for illustration only. All testimonials and publicity materials are displayed with permission and are of actual people and their results. Testimonials are not intended to guarantee current or future users the same or similar results.  

We may refer to third-party products, services, experts, and other third-party service providers on the Website. Any such reference is not intended as an endorsement or statement that the information provided by the third party is accurate. We make no warranties as to the suitability or reliability of third-party service providers nor give any guarantees as to the outcome or results of their products or services. It is your responsibility to conduct your own research and make your own determination about any such products, services, experts, and other service providers.

We may participate in affiliate marketing and may allow affiliate links to be included on our Website. This means that we may earn a commission when you click on or make purchases via affiliate links. We will inform you when one of the links on our Website is an affiliate link and will only affiliate with products, services, experts, and other third-party service providers that we believe will provide value to our customers and followers. You recognise that it remains your personal responsibility to investigate whether any affiliate offers are right for you. You will not rely on any recommendation, reference or information provided by us and will conduct your own research and will rely upon your own research in deciding whether to purchase the affiliate product or service.

3. CODE OF CONDUCT

Epic Architecture endeavours to abide by the following Code of Conduct to ensure that the provision of our Services is held to a high standard and complies with the relevant laws and regulations as they relate to the Services. The Code of Conduct applies subject to the agreed scope of Services to be provided on any project and any specified qualifications or exclusions.

Standard of Performance: We will do all things reasonably required to ensure that the Services are performed with due care, skill and diligence, in a professional and ethical manner, within the scope of our expertise and to each client’s reasonable satisfaction.

Compliance: Epic Architecture is registered with the Architects Registration Board New South Wales. Our  Services are subject to the Architects Act 2003 (NSW) and the Architects Code of Professional Conduct Schedule 2 of the Architects Regulation 2017 (NSW) and any legislation, regulations and codes of conduct regulating the architectural services profession in New South Wales, Australia (or such other State or Territory in which the Project Site is located), including any varied, amended or replacement versions of those instruments in force from time to time.

In accordance with the Architects Code of Professional Conduct (Clause 15) of the Architects Regulation 2017 (NSW)Epic Architecture maintains professional indemnity insurance with an Australian Institute of Architects (AIA) certified provider, in the event of an error or omission, or failure in the performance of their professional duties.

Epic Architecture will do all things reasonably required to ensure that any specialist work carried out in connection with our Services is undertaken by contractors, tradespersons and/or builders who are registered, licensed or certified (as applicable) as required by legislation and in accordance with the Building Code of Australia, Home Building Act 1989(NSW), Home Building Regulations 2014 (NSW) applicable mandatory Australian Standards and relevant applicable laws in New South Wales or the State or Territory in which the Services are provided.

Epic Architecture will also do all things reasonably required to ensure that all goods and products comply with relevant mandatory product safety standards under the Australian Consumer Law, the requirements of the Australian Competition and Consumer Commission and Product Safety Australia and all relevant applicable laws of New South Wales or the State or Territory in which the Services are provided.

Drafting and Approvals : Epic Architecture are not responsible for obtaining any assessment or approval of issued plans, building approvals, waste management plans, survey reports, council reports, planning controls, council approvals, DA or CDC applications or any planning instruments and/or lodging of application documentation required in connection with Services, unless we are engaged to provide these services.

Workplace Health and Safety: In providing the Services at the project site, Epic Architecture will provide and maintain, as far as is reasonably practicable and where applicable, a safe working environment and safe systems of work in accordance with the requirements set out in the Work Health and Safety Act 2011 (Cth), and all applicable State and Territory work, health and safety laws.

4. BOOKINGS AND ENQUIRIES

By using our Website, contacting us via email or purchasing our services, you will be added to our email list. If you do not want to remain on our database, you can follow the instructions on the form to update your subscription or data preferences or unsubscribe from our email communications or email us at any time at jena@epicarchitecture.com.au.

You agree that the personal information that you provide to us via the Website, which may include, but is not limited to, your title, name, age, gender, address and telephone number (Personal Data), will be true, accurate, current and complete. You acknowledge and agree that Epic Architecture (and, if applicable, any relevant third party of our choosing) will collect your Personal Data for the purpose of booking a consultation. You acknowledge that if we cannot collect this and other Personal Information as requested, we will not be able to book your consultation appointment and may not be able to provide you with some or all our Services. For more information, please refer to our Privacy Policy.

Initial consultations will be subject to the applicable Terms and Conditions provided on our Website and/or otherwise advised at the time of booking, including our fees. Whilst Epic Architecture makes every effort to avoid clashes and/or cancel consultation appointments, Epic Architecture, at its sole discretion, may cancel or reschedule appointments at any time and for any reason prior to the scheduled time.

We do not offer refunds for change of mind, missed or cancelled consultations. If you cancel a consultation within twenty-four (24) hours of the scheduled appointment time, we reserve the right to retain or charge you all or some of our professional fees for the consultation.

5. FEES AND PAYMENT  

You must pay the fees as at the rate and in the manner specified in any formal agreement, we have with you and any invoice issued. Epic Architecture accepts no responsibility for bank transfers that are declined or not accepted due to disruptions with internet connections or problems with your provider.

Payments for Services must be made to our bank account by EFT direct deposit or as otherwise provided in any formal agreement with you within the due date of the invoice. Where payment is not received by the due date, we are entitled to suspend the provision of our Services and withhold any design material as security until all past due balances are paid, charge interest on outstanding amounts from the invoice due date until the date payment is made, and to charge administration fees and costs in accordance with the terms of our formal agreement. If payment is not made by the due date or within any additional rectification period, we may terminate our agreement subject to its terms, and you will not be entitled to any refund.

Transactions are processed in AUD figures. Fees that are paid in a foreign currency will be reconciled as at the date of payment and will be subject to the prevailing exchange rate and transfer fees.

Your participation, correspondence or business dealings with any affiliate, individual or company found on or through our Website, all purchase terms, conditions, representations or warranties associated with payment, refunds and/or delivery related to your purchase, are solely between you and that third party. You agree that we shall not be responsible or liable for any damage, refunds or other losses of any sort that may be incurred as the result of such dealings with a merchant.

Gateways and Merchants
Epic Architecture may use payment-processing merchants to process payments. You comply with the terms provided by the payment-processing merchant. We (or our payment-processing merchant) may securely collect personal information obtained during your purchase or transaction for the products. You acknowledge that if we cannot collect this personal information and other personal information as requested, we will not be able to process your purchase and/or provide you with some or all our Services. For more information, please refer to our Privacy Policy. 

We reserve the right to change the preferred payment gateway from time to time and without notice.

Credit Cards, Chargebacks and Payment Security
You agree that we will not be held liable for any loss you incur arising from your payment by credit card or use of our payment gateway unless it is caused by our fraud or negligence. To the extent that you provide us with your credit card(s) information for payment, we shall be authorised to charge your credit card(s) for any prior unpaid charges. You shall not make any chargebacks to our account or cancel the credit card that is provided as security, without our prior written consent. You are responsible for any fees associated with recouping payment on chargebacks and any collection fees associated therewith. You shall not change any of the credit card information provided to us without notifying us in advance. Epic Architecture reserves the right to reject and/or report credit card payments that are suspected of fraud or any other illegal activity.

6. REVIEWS AND ONLINE COMMUNITY GUIDELINES

The Website and our other digital platforms, mobile applications, and social media accounts (Communication Services) may allow you to post information, photos, content, user submissions and/or upload materials, including video and features such as live chat and forums (User-Generated Content), whether through external websites or otherwise. It may also allow you to see User-Generated Content submitted by others.

You agree you are responsible for your User-Generated Content, which includes but is not limited to, any data, text, files, information, usernames, images, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other materials that you submit, post or display on or via the Website or is in any way connected with the Website.

REVIEWS
You agree not to publish any content, reviews, or comments online regarding a dispute or in contravention of the obligations of confidentiality in any agreement we have with you. You should also always consider the potential implications under the Competition and Consumer Act 2010 (Cth) and the Defamation Act 2005 (Cth) of making false and/or misleading statements and the potential for a claim for damages and other remedies where a person’s reputation has been harmed by the publication of defamatory matter, when publishing content reviews or comments online.

General Community Guidelines
It is essential to ensure that all our members of our community adhere to our community guidelines to maintain a safe and ethical online environment for all. You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to a Communication Service. You agree you may not communicate any content or incite any behaviour that is offensive or directly attacks, intimidates or harasses someone based on religion or faith, race or ethnicity, nationality, sexual orientation, age, gender or gender identity or disability. You must not defame, stalk, bully, abuse, harass or intimidate anyone or restrict another user’s use and enjoyment of the community in any way. Epic Architecture prohibits negative, dishonest or misleading conduct of any kind that threatens the integrity or security of the community on our platform. You must not create or operate from a user account on social media or any other platform for anyone other than yourself. You must not pretend that you are or that you represent someone else or impersonate any other individual or entity for any purpose. 

You acknowledge we have the right, but not the obligation, to monitor and review User-Generated Content, and from time to time, we may, at our sole discretion and without prior notice to you, remove or edit any of your User-Generated Content that we find you may not have the permission to post, is offensive or for any other reason. If it is found, or we have reasonable grounds to believe, that a member of the online community is threatening the safety of the community or has provided information that is not true, accurate, current, and complete, we may suspend or terminate their access to the community, refuse future use of the Services and inform the relevant authorities where appropriate. You agree to indemnify us against all liability claims or proceedings whatsoever arising from the publication of your User-Generated Content. You acknowledge and agree that we do not authorise, condone, or endorse any User-Generated Content, and are not responsible for the accuracy, legality or decency of such content. You are responsible for verifying the veracity of any claims or statements made in any User-Generated Content.